Frequently Asked Questions

The following are some frequently asked questions about Cougar Paws products:

What is the status of my order?
How can I determine my boot size?
Who can benefit from using Cougar Paws products?
What makes our products different?
How do the Cougar Paws Boot and the Multi-Purpose Traction-Grip Replacement Pad work together?
How long will the Multi-Purpose Traction-Grip Replacement Pads last?
Do the Cougar Paws Boots come in women's sizes?
How was the Cougar Paws Company created?
What is your product return policy?
What else do you make besides footwear?

Q: What is the status of my order?
A: To find the status of your order please visit the Order History page after logging into your account.

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Q: Who can benefit from using Cougar Paws products?
A: Cougar Paws products are perfect for roofers, adjustors, house inspectors, gutter installers, window cleaners, chimney sweeps, and anyone else who works on hazardous inclines or roof surfaces.

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Q: What makes your products different?
A: Cougar Paws products are unique in that they offer Traction Grip technology products that no other roofing products can offer. This innovative Traction Grip technology enables workers to double their production while also increasing their safety. These products will revolutionize the way you work on roof surfaces of varying surfaces and inclines. Once you try them you will never go back to anything else.

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Q: How do the Cougar Paws Boot and the Multi-Purpose Traction-Grip Replacement Pad work together?
A: The Cougar Paws boot soles are actually made of industrial Velcro. Called the "hook," it allows a replaceable "Traction-Grip" pad to be attached to the sole. One side of the Replaceable Pad, called the "loop," is made of felt type material. When attached to the "hook" it holds firmly. When the pad wears down, it can be peeled off and replaced by a new one.

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Q: How long will the Multi-Purpose Traction-Grip Replacement Pads last?
A: Wear will vary from user to user - depending on the user's weight, the pitch of the roof and the amount of time the user is on the roof. So, because of this variance, we can't say exactly how long they will last for you. Adjusters and Inspectors get an average of one month use per pair of pads. Roofers get from 1 week to 2 weeks wear. The average user will spend only pennies a day.

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Q: What else do you make besides footwear?
A: In addition to our patented roofing boots, Cougar Paws also carries sure-grip nail gun pads and kneeling boards, both specifically designed for ease, comfort and safety.

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Q: Do the Cougar Paws Boots come in women's sizes?
A: The Cougar Paws work Boots are available in men's sizes. However, our boots will fit ladies size 5 and up. Women sizes are normally two (2) sizes smaller than men sizes. For example, a woman who wears a size 8 in a woman's shoe would normally ask for a size 6. Likewise, a woman who wears a size 6 in a woman's shoe would wear our size 4 men's, ...etc.

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Q: How was the Cougar Paws company created?
A: In 1996, Dan Cougar, now Cougar Paws’ president, had been in the roofing business for nearly 20 years—so he knew first-hand how difficult it was to find products specifically designed for the industry. He recognized the need for a roofing shoe that would speed up production, add safety and increase comfort, so he set out to come up with a solution. Shortly after that, Cougar Paws was born.

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Q: What is your product return policy?
A: Any defective products must be returned to Cougar Paws, Inc. within 30 days from date of purchase for examination before the products will be replaced. When wrong shoe sizes are ordered, we will gladly exchange the shoes if they have not been worn. The customer must agree to pay the shipping costs.

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Q: How do I determine my boot size?
A: Cougar Paws boot and shoe sizes can be determined by measuring the length (LENGTH) of your foot and the width (WIDTH) of your foot and looking for the measurements in the following sizing chart. If your exact LENGTH measurement is not found in the chart, use the size for the next longest LENGTH.

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